Shipping policy
At Nodric, we work with a network of international fulfillment and logistics partners to deliver our products directly to your doorstep. Below you'll find our shipping conditions, estimated delivery times, and other important information regarding orders placed through our store.
1. Processing & Delivery Times
The total delivery time consists of two stages:
Processing Time (1–3 Business Days)
This includes payment verification, quality inspection, order packaging, and assignment of a tracking number by the shipping carrier.
Estimated Transit Time (7–14 Business Days)
| Shipping Region | Destinations | Estimated Transit Time | Shipping Cost |
|---|---|---|---|
| Spain | Mainland Spain & Balearic Islands | 7–12 Business Days | €3.99 |
| European Union | EU Member States | 7–14 Business Days | €5.99 |
| United States | Continental U.S. | 7–14 Business Days | $8.99 |
Please Note: Delivery times are estimates based on normal carrier operations. During periods of high demand (such as Black Friday, Christmas, or public holidays), deliveries may take slightly longer than expected.
2. Order Tracking
All orders shipped by Nodric include a fully trackable shipping number.
Once your order has been processed, you will receive an automatic confirmation email containing your tracking number and a link to monitor your shipment.
Tracking information may take 24 to 72 hours to appear after the shipping label has been created.
3. Customs, Duties & Taxes
Spain & European Union
Prices displayed on our website include applicable taxes (VAT).
Orders with a value below €150 generally do not incur additional customs charges upon delivery within the European Union.
United States
Most low-value shipments to the United States qualify for duty-free entry under the applicable de minimis threshold. However, if customs authorities impose any import duties, local taxes, or additional fees, these charges are the sole responsibility of the customer.
4. Delays Due to Force Majeure
Nodric is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs inspections
- National holidays
- Carrier strikes
- Severe weather conditions
- Other force majeure events
If an unusual delay occurs, our support team will work directly with the shipping carrier to help resolve the issue as quickly as possible.
5. Incorrect or Incomplete Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate, including street number, apartment or unit number (if applicable), city, postal code, and country.
If an order cannot be delivered or is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the package.
Refunds will not be issued for orders marked as "Delivered" by the official tracking system of the shipping carrier.
6. Lost Packages & Delivery Issues
If more than 20 business days have passed since your purchase and your tracking information has not been updated or your order has not been delivered, please contact our customer support team at nodricsupport@proton.me.
We will investigate the shipment with the carrier and, if the package is confirmed as lost in transit, we will arrange a replacement shipment at no additional cost or provide another appropriate resolution.