Política de reembolso
At Nodric, customer satisfaction is our priority. If you need to return an item or request a refund, please read the following policy carefully. By placing an order with Nodric, you agree to the terms and conditions outlined below.
1. Right of Withdrawal & Return Period
In accordance with applicable consumer protection laws, you have the right to return your order within 14 calendar days of receiving it, without providing any reason.
To be eligible for a return, the item must meet all of the following conditions:
- Be unused, unworn, unwashed, undamaged, and in the same condition in which it was received.
- Be returned in its original packaging with all tags, accessories, manuals, and included materials.
- Be accompanied by proof of purchase or your official Nodric order number.
Please Note: We reserve the right to refuse returns that do not meet these requirements or are submitted outside the applicable return period.
2. Non-Returnable Items
For hygiene, health protection, and product-specific reasons, the following items cannot be returned or refunded:
- Personal care, cosmetic, body care, or intimate hygiene products whose protective seal or packaging has been opened or tampered with.
- Personalized or custom-made products.
- Final sale, clearance, or items explicitly marked as "Non-Returnable."
3. How to Request a Return
Step 1 – Contact Our Support Team
Before returning any item, please contact us at nodricsupport@proton.me with the following information:
- Your order number.
- Full name.
- Reason for the return.
- Clear photos or a video of the product and its original packaging.
Step 2 – Return Authorization
Once your request has been reviewed and approved, we will provide you with the return instructions and the address of the designated return center.
Important: Do not return products to the sender's address shown on the original package or to our administrative office unless you have received written authorization from Nodric. Unauthorized returns cannot be processed or refunded.
4. Return Shipping Costs
Returns Due to Change of Mind
The customer is responsible for all return shipping costs.
We strongly recommend using a tracked shipping service, as Nodric is not responsible for items lost or damaged during the return shipment.
Original shipping charges paid at checkout are non-refundable.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect product, Nodric will cover the full cost of the replacement or return process (see Section 6).
5. Refund Process
Once we receive and inspect your returned item, you will receive an email confirming whether your refund has been approved or rejected.
If approved, your refund will be processed automatically to the original payment method used for the purchase within 5–10 business days.
Please note that the exact time it takes for the funds to appear in your account depends on your bank or payment provider.
6. Defective, Damaged, or Incorrect Products
Although every order undergoes quality control, if your product arrives damaged during shipping, contains a manufacturing defect, or you receive the wrong item, you must notify us within 48 hours of delivery.
Please email nodricsupport@proton.me and include:
- A clear photo or video showing the defect or damage.
- A photo of the shipping label on the original package.
Once the issue has been verified, we will offer one of the following solutions at no additional cost:
- A brand-new replacement product.
- A full refund.
7. Undelivered or Refused Packages
Customers are responsible for providing a complete and accurate shipping address and for monitoring the shipment using the provided tracking number.
If a package is returned to our warehouse because of an incorrect or incomplete shipping address, or because it was not collected after delivery attempts, any reshipping and logistics costs may be deducted from the final refund.
If a customer refuses delivery without a valid reason or without first contacting our support team, the order will not automatically qualify as a return under the right of withdrawal.
8. Order Cancellations
Orders may be cancelled or modified within 2 hours of purchase.
After this period, orders enter our automated fulfillment process and can no longer be cancelled or changed.
If your order has already been processed, you must wait until it has been delivered and then follow our standard return procedure.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Business Name: Nodric
Support Email: nodricsupport@proton.me
Customer Support Hours: Monday to Friday, 9:30 AM – 7:30 PM (CET)